Please see annexed video that I recorded. When I 1st received this air bed I called ur office within a few days and reported that the air keeps coming out when sleeping on it. I was told to patch it up with the supplied patches now the queen sized air bed does not respond to the electrical socket therefore I can not even put air in it. It cost me approx $170 dollars and u said that u could not send me a pre-paid label but I am reaching out to ur company or supervisor to look into to this problem, as I was told that this happens sometimes by salesperson, I am a customer and gave u my creditcard payment because I believed in ur product but I'm not so sure now. I shouldn't have to pay for a defective product.
I would like a reimbursement or a bonified replacement. I.e. That u check to see that it's not defective. Once I receive it I will send this one back in the package provided. Thanks
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Name: Kenneth ReidAddress 1: 55 austin placeAddress 2: STE 7SCity, State, ZIP: Staton Island NY, 10304Name: Kenneth ReidAddress 1: 55 austin placeAddress 2: STE 7SCity, State, ZIP: Staton Island NY, 10304
Quantity Product Per Unit Total1Plush High-Rise Queen Air Mattress PHR102 $159.99 $159.99Sub-Total: $159.99Shipping: $14.87Total: $174.86
Since no one has responded in 2 weeks I would like a full refund. Today is 12/27/15
Reason of review: Damaged or defective.